Questions to ask an assessment tool vendor
Demos show polished exam experiences. Operations show what happens when a student loses connectivity three minutes before submission.
Ask for the awkward paths
- How are incomplete attempts represented in the LMS gradebook?
- Who receives alerts when grade passback queues stall?
- How do you support deferred exams without creating duplicate roster rows?
- What accessibility evidence do you provide for screen-reader workflows used in your last Australian deployment?
Ask about ownership
Clarify whether your LMS administrator, the vendor’s support desk, or a third integrator owns certificate renewals, LTI key rotation, and user provisioning errors. Ambiguity here becomes overnight pages during peak assessment weeks.
Bring these questions on paper. The answers belong in your integration brief, not in remembered demo chatter.