Refunds and cancellations
Refund, cancellation, rescheduling, and deposit rules for WebBrook consulting engagements.
This policy applies to paid consulting engagements with WebBrook Engineering Advisory (EdTech platform advisory, learning tool integration counsel, LMS migration counsel, and release readiness reviews). It does not cover physical goods or software licences — we do not sell those through this site.
Eligibility
Refunds apply to fees paid directly to WebBrook for consulting time or fixed-scope packages described in an accepted proposal. Informational website content is free and not refundable.
Timeframe to request
Request a refund or cancellation in writing to contact@webbrookcore.click within 14 days of payment for unused prepaid packages, or as soon as practicable when a scheduled workshop must change.
Full refund
A full refund is available if:
- We cancel the engagement for reasons within our control and no suitable reschedule is agreed; or
- You cancel in writing before the agreed discovery kick-off and no preparatory work has begun
Partial refund
If work has started (discovery calls held, documents reviewed, or workshops delivered), we refund the unused portion after deducting fees for time already spent at the rates in the proposal. Deposits may be applied to completed work first.
Non-refundable items
- Time already delivered (workshops, walkthroughs, writing days)
- Third-party costs we incurred with your written approval (for example interstate travel booked at your request)
- Completed written deliverables already issued to you
Process
Email contact@webbrookcore.click with your organisation name, proposal reference, and reason. We confirm eligibility within five business days and outline any deduction for work completed.
Processing time and method
Approved refunds are returned to the original payment method within 10 business days of approval. Bank processing times may add further days.
Cancellation and rescheduling
You may reschedule workshops once without fee if you give at least five business days’ notice. Later changes may incur a rescheduling fee of AUD 350 or deduction of the equivalent day fraction from a package. We may reschedule for illness or access failures and will offer new dates promptly.
Deposits
Deposits secure calendar time. If you cancel after kick-off documents have been prepared or access has been configured, the deposit may be retained up to the value of work completed, with any surplus refunded.
No-shows
If client attendees miss a scheduled workshop without notice, that session is treated as delivered for fee purposes. We will offer one courtesy reschedule where capacity allows.
Work already started
Once discovery or technical review has begun, fees reflect progress. You remain entitled to materials produced to that point under the proposal’s licence terms.
Materials and access
We do not purchase course content or licences on your behalf as part of standard packages. Any approved external purchases are handled under separate written agreement and follow that agreement’s refund rules.
Contact for refund requests
contact@webbrookcore.click
Office 10, 34 Demo Road, Canberra ACT 0000
Phone: +61 2 0000 9850